Shipping & Returns
RETURNS & SHIPPING
Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at support@agnesalex.com to open up a conversation on how we may address your concern. We are always happy to help.
arrival times are out of our control and in the hands of the shipping service
that has been selected.
Agnes Alex are not held responsible for:
Agnes Alex use Royal Mail to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
RETURNSUnfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at support@agnesalex.com to open up a conversation on how we may address your concern. We are always happy to help.
SCRUNCHIE EXCHANGES
We do not currently conduct exchanges for online scrunchie orders, but if you have any problem with your items, please contact us at support@agnesalex.com to open up a conversation on how we may address your concern. We are always happy to help!
CLOTHING EXCHANGES
We accept exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.
DEFECTS
We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at support@agnesalex.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.
DELIVERY TIMES
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider,arrival times are out of our control and in the hands of the shipping service
that has been selected.
Agnes Alex are not held responsible for:
- Mistakes made by Royal Mail
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery
UNITED KINGDOM ORDERS
Agnes Alex use Royal Mail to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
INTERNATIONAL ORDERS
Agnes Alex uses Royal Mail to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
ORDER CONFIRMATION
Items are shipped after processing (3-4 business days) using Royal Mail .
In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout.